General Terms and Conditions
1. Introductory Provisions
These General Terms and Conditions govern the rights and obligations between the seller and the buyer when purchasing goods through the online store dtfslovakink.com.
The seller is:
Business name: Alibition s.r.o.
Registered office: Pražáková 1008/69, Štýřice, 639 00 Brno, Czech Republic
Company ID: 098 96 104
Email: info@dtfslovakink.com
Phone: +421944426927
Contact email for questions concerning personal data protection: info@dtfslovakink.com
These Terms and Conditions apply to:
- consumers purchasing through the online store outside the scope of their business activities,
- business customers purchasing within the scope of their business activities.
If the buyer is a consumer, the mandatory provisions of consumer protection legislation shall apply to the legal relationship, in particular Act No. 108/2024 Coll. on Consumer Protection and the relevant provisions of the Civil Code. These Terms and Conditions shall be interpreted and applied in accordance with these regulations.
2. Definitions
Seller means Alibition s.r.o., which operates the online store dtfslovakink.com.
Buyer means a natural or legal person who orders goods through the online store.
Consumer means a natural person who, when concluding and performing the contract, does not act within the scope of their business activity, profession or self-employment.
Business customer means a person who, when making a purchase, acts within the scope of their business activity, profession or self-employment, particularly a person purchasing under a company ID.
Online store means the e-shop operated on the domain dtfslovakink.com.
Goods means products offered by the seller through the online store, particularly DTF inks, test kits, cleaning solutions and related products.
3. Information About Goods and Prices
For individual products, the seller publishes in particular:
- the name of the goods,
- a description and the main characteristics of the goods,
- the volume, packaging or contents of the set,
- the price of the goods,
- any restrictions or special conditions of sale.
The prices of goods are shown for each individual product. Unless stated otherwise, prices are displayed according to the current online store settings and customer type. For pallet and individually negotiated wholesale orders, prices may only be made available after approval of a B2B account or may be determined individually. Before the contract is concluded, the consumer must be clearly informed of the final price, including taxes and charges, or of the method used to calculate it.
The seller reserves the right to change the prices of goods. The price displayed at the time the order is submitted shall be binding on the buyer.
4. Orders and Conclusion of the Purchase Contract
The buyer orders goods through the ordering system of the online store.
By submitting an order, the buyer confirms that they:
- have read these Terms and Conditions,
- have been informed of the price of the goods,
- have been informed of the delivery costs, where these are known or can be determined at the time of the order,
- have been informed of the payment and delivery terms.
After the order has been submitted, confirmation of receipt of the order will be sent to the email address provided by the buyer in the order. In the case of consumer contracts, the seller is required to confirm receipt of the order or delivery of notifications on a durable medium without undue delay.
The purchase contract is concluded when the seller confirms receipt of the order and accepts it. Before accepting the order, the seller is entitled to verify the availability of the goods, the delivery terms or the buyer’s identification details.
The seller reserves the right not to accept or to cancel an order, particularly in the event of:
- an obvious pricing error,
- unavailability of the goods,
- a technical system error,
- incomplete or false buyer information,
- reasonable suspicion of misuse of the ordering system.
5. User Accounts and B2B Registration
The online store may allow the registration of a user account or B2B account.
When registering, the buyer is required to provide accurate, complete and up-to-date information.
The seller is entitled to:
- approve or reject a B2B registration,
- request additional information,
- restrict or cancel an account if the seller discovers a breach of these Terms and Conditions or false information.
A B2B account is intended primarily for companies, printing businesses, agencies, distributors and partners purchasing larger volumes. Registration alone does not automatically entitle the applicant to approval of wholesale prices.
6. Payment Terms
Payment for goods is made exclusively by bank transfer, unless the seller specifies otherwise for a particular product or individual case.
After the order has been submitted, the buyer will receive a pro forma invoice containing the payment details. Once payment has been credited to the seller’s account, the order will be processed and a final invoice will subsequently be issued.
For wholesale, pallet or individually negotiated orders, payment arrangements may be agreed individually, particularly in the form of a pro forma invoice, split payment or special commercial terms.
The seller is not required to dispatch the goods before the full price has been paid, unless the parties expressly agree otherwise.
7. Delivery Terms
The seller delivers goods within the Slovak Republic and, subject to current availability, to other countries of the European Union.
The delivery method and delivery price are determined according to the type of order, delivery location and shipment volume.
The following currently applies in particular:
- litre and carton packages within Slovakia are delivered by GLS courier at the price stated in the order,
- for deliveries outside Slovakia and pallet orders, the delivery price is determined individually according to the order volume and delivery location.
Where the delivery price is determined individually, the seller will inform the buyer separately during the ordering process or subsequently by email. Before the contract is concluded, the consumer must be clearly informed of the delivery costs or that additional costs may arise depending on the delivery method.
The seller delivers the goods without undue delay, depending on stock availability, the manufacturing schedule or pre-order conditions. If a product is identified as a pre-order item, the buyer acknowledges that it will be dispatched within the estimated time stated on the product page or in the related information.
The seller reserves the right to divide the fulfilment of an order into several deliveries where this is reasonable in view of the nature of the order, stock availability or logistics.
8. Pre-Orders and Order Reservations
If a product or the website states that it is a pre-order, the buyer acknowledges that:
- the goods may not be physically ready for immediate dispatch at the time of ordering,
- the order will be fulfilled according to the dates published for the product or communicated by the seller,
- the pre-order price or conditions may be time-limited.
For larger B2B orders, the seller may, by individual agreement, allow:
- the current price to be fixed,
- the order to be dispatched gradually according to operational requirements,
- individual logistics arrangements.
Such an agreement is binding only if it is expressly confirmed by the seller by email or another verifiable method.
9. Transfer of Ownership and Risk of Damage
Ownership of the goods passes to the buyer only after the purchase price has been paid in full, unless otherwise provided by law or an individual agreement.
The risk of damage to the goods passes to the buyer upon receipt of the goods. If the buyer refuses to accept the goods without justification, the seller is entitled to claim reimbursement of reasonably incurred costs.
10. Inspection of the Shipment Upon Receipt
Upon receipt of the shipment, the buyer is required to inspect:
- the integrity of the packaging,
- any visible damage to the shipment,
- whether the delivered goods correspond to the order.
If the shipment is visibly damaged, the buyer is advised to:
- refuse to accept the shipment, or
- record the damage with the carrier upon receipt.
This does not affect the buyer’s statutory rights.
11. Consumer Rights When Withdrawing from the Contract
In the case of a distance contract, the consumer generally has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. The seller is required to provide the consumer with information about the conditions, time limit and procedure for exercising this right and to provide a model withdrawal form.
The consumer may exercise the right to withdraw from the contract in writing, by email or through another durable medium, or electronically using the online form available on the Withdrawal from the Contract page. Any clearly worded statement expressing the consumer’s decision to withdraw from the contract is sufficient to exercise the right of withdrawal.
After the online form has been submitted, the consumer will receive confirmation of receipt of the withdrawal without undue delay at the email address provided in the form. The confirmation will contain the information entered in the form and the date and time when the form was submitted.
Use of the online form is not a condition for validly exercising the right to withdraw from the contract.
Detailed conditions for withdrawing from the contract, including the online withdrawal form, are provided on the separate Withdrawal from the Contract page.
If the consumer validly withdraws from the contract, the seller will refund the payments received within the statutory period. The seller is not required to issue the refund before receiving the returned goods or before the consumer provides evidence that the goods have been sent back.
12. Exceptions to the Right of Withdrawal
The consumer may not withdraw from the contract in cases provided for by law, particularly in relation to goods:
- manufactured according to the consumer’s specific requirements,
- made to order,
- intended specifically for one particular consumer,
- or in other cases provided for by law.
If a statutory exception to the right of withdrawal applies to a particular product, this information will be stated on the product page or in its description.
13. Liability for Defects and Complaints
The seller is liable to the consumer for defects in the goods in accordance with applicable legislation. When a consumer purchases new goods, a minimum statutory liability period of two years applies. If a defect becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery unless the seller proves otherwise or unless this presumption is incompatible with the nature of the goods or the defect.
Detailed rules for submitting a complaint, applicable time limits, the complaint handling procedure and the complaint form are provided on the separate Complaints / Complaints Procedure page.
If the buyer purchases as a business customer, their rights arising from liability for defects are governed by these Terms and Conditions, the purchase contract, the order confirmation and the applicable legislation. Consumer protection provisions do not apply to such purchases.
14. Special Provisions for DTF Inks, Chemical and Technological Products
The buyer acknowledges that DTF inks, cleaning solutions and other technological products are intended for professional use or use by properly instructed persons.
The buyer is required to:
- follow the recommended storage instructions,
- use the goods in accordance with the technical data sheet, safety information and the seller’s recommendations,
- ensure that the equipment in which the product will be used is in a suitable technical condition,
- prevent contamination, incorrect dilution, mixing or improper handling.
The following conditions or results in particular shall not be considered defects in the goods if caused by:
- incorrect storage after delivery,
- use contrary to the instructions or technical recommendations,
- equipment incompatibility,
- neglected printer maintenance,
- an incorrect RIP profile, incorrect print settings, unsuitable media or an unsuitable technological process,
- modification of the product’s composition or properties after delivery.
These provisions do not restrict the consumer’s statutory rights, but define circumstances for which the seller is not liable where they were not caused by a breach of the seller’s obligations.
15. Prices, Discounts and Promotional Offers
The seller may provide:
- discount codes,
- pre-order prices,
- introductory prices,
- individual B2B prices,
- time-limited promotions.
Unless expressly stated otherwise, discounts and promotions cannot be combined.
The seller reserves the right to determine the conditions of each individual promotion separately.
16. Reviews and Ratings
If the online store displays product reviews or ratings, the seller is responsible for publishing them in accordance with applicable legislation. If the seller claims that reviews originate from genuine customers, the seller must be able to take reasonable measures to verify that they were submitted by persons who actually purchased or used the product. False or misleadingly presented reviews are subject to consumer protection regulations.
17. Personal Data Protection
The seller processes buyers’ personal data in accordance with the GDPR and applicable legislation. Details concerning the processing of personal data, the rights of data subjects and contact information are provided on the separate Personal Data Protection page. The GDPR requires transparent information to be provided to data subjects and the exercise of their rights to be facilitated.
18. Delivery of Communications
A communication shall be considered delivered in particular where it is sent:
- to the email address provided by the buyer in the order or in their account,
- to another address communicated by the buyer to the seller,
- or published in the user account, where permitted by the nature of the system.
The buyer is required to keep their contact details up to date.
19. Alternative Resolution of Consumer Disputes
If the consumer is not satisfied with how the seller has handled their complaint or believes that the seller has infringed their rights, they may contact the seller with a request for remedy.
If the seller rejects the request or fails to respond within 30 days from the date it was sent, the consumer may submit a proposal to initiate alternative dispute resolution to the competent ADR entity. One of the competent entities is the Slovak Trade Inspection. The Slovak Trade Inspection is the state supervisory authority for the internal market in matters of consumer protection and also handles the ADR agenda.
Slovak Trade Inspection
Bajkalská 21/A
827 99 Bratislava 27
Email: ars@soi.sk / adr@soi.sk
20. Governing Law and Consumer Protection
These Terms and Conditions and the legal relationships arising from them are governed by the law applicable under the relevant conflict-of-law rules and the mandatory provisions of consumer protection legislation.
If the buyer is a consumer and the contract is directed at the Slovak market, their statutory rights under the mandatory provisions of Slovak consumer protection law are not affected or restricted by these Terms and Conditions. In cross-border sales within the EU, the level of consumer protection may not be reduced by contractual wording.
21. Final Provisions
These General Terms and Conditions enter into force on 1 January 2026.
The seller reserves the right to amend and supplement these Terms and Conditions. The version of the Terms and Conditions in force at the time the order is submitted shall apply to the contractual relationship, unless otherwise provided by mandatory legislation.
The following documents in particular form an integral part of these Terms and Conditions:
- Complaints Procedure,
- Conditions for Withdrawal from the Contract,
- Withdrawal Form,
- Complaint Form,
- Personal Data Protection,
- Delivery and Payment.
